Terms of Service

Last Updated: April 2026

Note: The full registered address for TradeLiq will be published once the operating entity is formally constituted. Until then, contact for legal and operational matters is via email at [email protected].

1. Parties and Acceptance

These Terms of Service ("Terms") govern the use of the TradeLiq Shopify application (the "App"), provided by TradeLiq (operated by Daniel Benjamin Rey Lopez) ("Company", "we", "our", "us"), located at Madrid, Spain (full registered address will be published once company is constituted; meanwhile contact via email).

By installing, accessing, or using the App, you ("Merchant", "you") agree to be bound by these Terms. If you do not agree, do not install or use the App.

2. Service Description

The App provides B2B commerce workflow tooling for Shopify stores, including:

Quote request and lifecycle management (RFQ, approval, negotiation, conversion)
Company and credit account management with configurable payment terms
Invoice generation, tracking, and compliance numbering
Automated payment reminders (dunning)
Self-service B2B customer portal via Shopify App Proxy
Stripe payment integration for online invoice payments
REST API for third-party integrations
Analytics and reporting dashboards

Feature availability depends on the active subscription plan.

3. Eligibility

You represent and warrant that:

You operate or are authorized to manage a Shopify store
You provide accurate account and billing information
You are responsible for safeguarding admin credentials and access to your Shopify account
You have authority to bind your organization to these Terms

4. Billing, Trial and Cancellation

Subscription billing is handled through Shopify's billing platform. By subscribing to a paid plan, you authorize Shopify to charge you according to the plan's pricing.
Plan tiers: Free ($0/mo), Starter ($39/mo), Growth ($129/mo), Enterprise ($349/mo). Feature limits and inclusions are described in the App and on our listing page.
Free trial: All paid plans include a 30-day free trial. The trial begins when you select a paid plan and ends 30 days later. If you do not cancel before the trial ends, the subscription renews automatically at the plan's monthly price.
Cancellation: You may cancel at any time by uninstalling the App from your Shopify admin or downgrading your plan. The current billing period remains active until its end; no pro-rated refunds are issued for unused time within a billing period.
Price changes: We may adjust pricing with at least 30 days prior notice. Existing subscriptions continue at the current rate until the next renewal after notice.
Refunds: Refunds for chargeable transactions you process through Stripe are handled directly by you (the Merchant) to your customer (the Buyer). Subscription billing disputes are handled through Shopify's standard billing processes.
Payment processing fees: TradeLiq does not charge transaction fees on payments processed through your Stripe account. Stripe's standard fees apply (typically 1.4% + €0.25 for EU cards, 0.8% capped at €5 for SEPA Debit).
Downgrade effects: Downgrading may reduce feature access and enforce lower usage limits. Existing data is retained but features beyond the new plan's limits become read-only.

5. Acceptable Use

You agree not to:

Use the App for any unlawful purpose
Attempt to access another merchant's data
Interfere with the availability, security, or integrity of the service
Reverse engineer, decompile, or disassemble the App except where required by applicable law
Use the App to transmit malicious code or content
Exceed documented API rate limits in a manner that degrades service for others

6. Data Processing and Retention

Ownership: You retain ownership of your merchant data and your B2B Buyers' data at all times.
License: You grant us a limited license to process your data solely to provide, maintain and improve the App.
Privacy: Data processing is governed by our Privacy Policy.
DPA: A Data Processing Addendum (DPA) is available upon request for merchants requiring one. Sub-processors are listed in the Privacy Policy.
Standard retention on uninstall: Upon uninstall or subscription cancellation, your operational data is retained as follows:
- 0-30 days: Data remains accessible for recovery and reactivation.
- 31-60 days: Data is soft-deleted in the primary database and retained only in encrypted backups.
- 61-90 days: Backups expire and your data is removed from all systems.
GDPR right to erasure: You or any data subject may request immediate erasure under Article 17 GDPR by emailing [email protected]. We will fulfil the request within 30 days, except for data we are legally required to retain (e.g., invoicing records under Spanish tax law, retained for the legally mandated period after which they are deleted).
Records we retain regardless of cancellation: Invoice metadata required by Spanish tax authorities (Hacienda) is retained for the legally mandated period (currently 4 years) for compliance purposes only, and is not used for any other purpose.

7. Availability and Support

We aim to maintain reliable service but do not guarantee uninterrupted availability.
Scheduled maintenance will be communicated in advance where feasible.
Third-party outages (Shopify, Stripe, email providers, cloud infrastructure) may affect service availability and are outside our control.
Support is provided via email at [email protected] with best-effort response times based on issue severity.

8. Intellectual Property

The App, its code, design, documentation, and trademarks remain the property of TradeLiq (operated by Daniel Benjamin Rey Lopez). These Terms do not grant you any rights to our intellectual property beyond the limited right to use the App as described.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

The App is provided on an "AS IS" and "AS AVAILABLE" basis.
We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We are not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from use of the App.
Our total aggregate liability for any claims arising from these Terms or use of the App shall not exceed the fees paid by you in the 12 months preceding the claim.

Carve-outs from the cap above: The 12-month cap does not apply, and our liability remains uncapped (subject to applicable law) for:

Damages arising from our wilful misconduct, gross negligence or fraud;
Breaches of our confidentiality or data protection obligations resulting from our wilful misconduct or gross negligence (including violations of GDPR / LOPDGDD);
Infringement of your intellectual property rights caused by us;
Liabilities that cannot be limited or excluded under mandatory applicable law (including consumer protection law where applicable).

Nothing in these Terms limits liability for death or personal injury caused by negligence, or for any other liability that cannot be limited under applicable law.

10. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your use of the App, your violation of these Terms, or your violation of any applicable law.

11. Suspension and Termination

By us: We may suspend or terminate your access if required by law, your use creates a security or abuse risk, you materially breach these Terms, or your Shopify store is suspended or terminated.

By you: You may stop using the App at any time by uninstalling it from your Shopify admin. Uninstallation cancels your subscription through Shopify's billing system.

Effect of termination: Upon termination, your right to use the App ceases. Data retention follows the schedule described in Section 6.

12. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated at least 30 days before they take effect, via the App or email. Continued use after changes take effect constitutes acceptance.

13. Governing Law and Disputes

These Terms are governed by the laws of Spain, with exclusive jurisdiction in the courts of Madrid, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Spain, with exclusive jurisdiction in the courts of Madrid, unless otherwise required by applicable consumer protection law.

14. Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any applicable DPA, constitute the entire agreement between you and TradeLiq (operated by Daniel Benjamin Rey Lopez) regarding the App.

16. Contact

Support: [email protected]
Company: TradeLiq (operated by Daniel Benjamin Rey Lopez)
Address: Madrid, Spain (full registered address will be published once company is constituted; meanwhile contact via email)